Careers in Action

"WIT’s Leadership Foundations has given me the tools to take my career to the next level. My career advisor helped me stay on track with my goals, and networking with my peers and learning how-to strategies from the executives has given me more confidence in my leadership abilities."

- Careers In Action participant

Leadership Foundations:
Meet The Speakers

Terry Trout

Vice President, Customer Experience | Cbeyond

Terry S. Trout brings more than 25 years of leadership experience to her role as vice president of customer experience for Cbeyond where she champions the customer experience strategically across the organization aligning cross-departmental initiatives to ensure the highest level of customer satisfaction. Through motivation, metrics and mechanics, these initiatives have resulted in a 99-percent monthly customer retention rate and a customer referral rate of greater than 30-percent.More

Previously, Ms. Trout was responsible for customer care, service delivery, technical support, collections and operations training. Ms. Trout led the development of CbeyondOnline™, an online account management tool that simplifies bill payment and gives customers complete control of their account. She also launched Cbeyond's community service program enabling Cbeyond employees to give back to the communities where they work and live.

Prior to joining Cbeyond, Ms. Trout was vice president of marketing communications for Intermedia Communications, an integrated communications provider. Previously, she was vice president of East Coast operations and corporate marketing for Marcone Appliance Parts Center, the nation's fastest-growing distributor of repair parts. In this role, Ms. Trout helped lead the company's start-up, acquisition and restructuring initiatives.

Ms. Trout is actively involved in a variety of leadership and mentoring activities. She founded Cbeyond's Women's Network, an organization designed to foster professional development for Cbeyond women through a variety of educational sessions and networking events. She hold board positions at The Sullivan Center and with WIT – Women in Technology. Additionally, Ms. Trout is a mentor for WEDA (Women's Economic Development Association), and an active associate of the Marist School Communications Committee and her parish, Holy Spirit Catholic Church's, Liturgy Committee.

Ms. Trout was chosen as one of Atlanta Women Magazine's Top 25 Power Women to Watch in 2006, which recognized her contribution to community and leadership activities. She was also a finalist in the Women in Technology (WIT) Woman of the Year award in 2006, and won the award in 2007.

Ms. Trout has a bachelor's degree from Quincy University in Quincy, Illinois, and an MBA from Southern Illinois University.

Barb Giamanco

CEO and Sales Builder | Talent Builders Inc.

Bio to come.

Carrie Wheeler

Vice President, Information Technology Strategy & Planning | Cbeyond

Carrie A. Wheeler joined Cbeyond in 2009 and leads Cbeyond’s Information Technology Strategy & Planning teams. In this role, Carrie is responsible for strategic planning and capital management, systems delivery release management and analysis, delivery of business support systems, quality assurance, service management and billing operations.

During her career, Carrie had held a variety of IT leadership positions at AT&T, MCI Communications and Accenture Consulting. Prior to joining Cbeyond, Carrie worked for AT&T where she was responsible for Consumer Broadband IT Services supporting 10+ million customers, 14 Global Customer Care 24×7 operations, and $4 billion in revenue. In previous roles, she held leadership positions across a variety of organizational functions spanning IT strategy, merger and acquisition planning and execution, customer operations, program management and capital management.More

Carrie holds a Masters in Business Administration from Southern Methodist University and a Bachelor of Science degree in Marketing & Finance from Trinity University.

Rubina F. Malik

Director of The Executive Mentorship Program and Instructor | Morehouse College

Rubina F. Malik wears many hats to fulfill on her vision to cultivate leaders. At Morehouse College she serves as the Director of The Executive Mentorship Program and Instructor. Her position allows her to develop and facilitate partnerships between the students and business and community leaders to cultivate and develop young leaders. In addition to her position at Morehouse she is the President RFM Associates, a Coaching and Consulting business that supports individuals and small business to increase productivity and efficiency.More

In addition to her professional endeavors, she is very active in the community. She has been recognized by Rivaaj Magazine as one of ten notable South Asians in Atlanta who promotes a positive community image. She is the President and Founder of a women’s service organization, The B.R.A.T. Club (Babes Really About Things) whose mission is to enrich and empower the lives of women and children through service and education. In addition, to fulfill on her passion to be active in supporting education based incentives, she facilitates resume writing and interviewing workshops for InRoads, Holds board positions with Outward Bound Atlanta (OBA), and is a member of a Local School Council in Atlanta Public Schools.

Rubina holds a Bachelor of Science (BS) Degree from Georgia State University, a Masters in Business Administration (MBA) from Mercer University and is currently pursuing her Ph.D. at The University of Georgia. Also, she holds a Certification of Professional of Human Resources (PHR) and is a certified Professional Coach. Rubina resides in Norcross, Georgia with her bird, “Pretty Bird”.

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