This week’s Women In Technology (WIT) Thought Leader: Jamila Cowan-Wideman, Dell
Dell enables innovation, embraces potential and finds solutions.
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams.
As the Senior Regional Manager for the Americas Southeast Team of Technical Account Managers with Dell, Jamila Cowan-Wideman manages a team of Technical Account Managers whose primary responsibility is to proactively support ProSupport Plus customers. Dell is committed to helping their customers use technology to solve their most challenging problems.
Jamila’s team is accountable for the timely resolution of all support related issues within the customer’s enterprise environment, through both proactive support as well as ‘incident’ based situations. With past responsibility for the seamless delivery of support in 15+ countries, Jamila understands the importance of constantly monitoring for process improvements that help improve customer relationships.
“WIT does a phenomenal job of supporting women at all stages of their career. I am passionate about advancing STEM education and the availability to STEM education for girls. I look forward to continuing to partner with WIT from the classroom to the boardroom.” – Jamila Cowan-Wideman
Jamila is certified in Information Technology Infrastructure Library (ITIL), which is a set of practices for IT service management that focuses on aligning IT services with the needs of business. She received her IT Management Certification from the Georgia Institute of Technology.
Jamila is also the Chapter Liaison of the North American WISE Board. WISE WOMEN is a Dell diversity group, which helps female employees to grow their careers and promote a better working environment in Dell.
Jamila is also a very active volunteer in the community. A past winner of Dell’s Volunteer of Distinction Award, as well as a Dell Community Service Ambassador Honoree, Jamila is also very active in the Fulton County CASA program (Court Appointed Special Advocate). She also volunteers with the Kashi Street Meals program which distributes meals each week to homeless men and women.
More About Jamila:
LinkedIn: Jamila Cowan-Wideman
Currently Reading: Wake Up Happy by Michael Strahan
Best Advice You’ve Ever Received: Do not let others control your career. When you are talented and really good at what you do people will notice your success. You will be presented with many opportunities that may or may not align with your plan and career goals. Give yourself permission to say no. Chart your own path, take risks and “to thine own self be true”.
Originally published on Atlanta Daybook